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Before & After: Real Repairs

Real stories from ISA's bays — what came in, what we found, what we fixed.

2014 BMW X5 35i

Electric Water Pump Failure — BMW X5

Before

Failed electric water pump showing internal corrosion and dried coolant residue

After

New BMW OE electric water pump and thermostat installed in BMW N55 engine bay

Customer towed in with the engine in limp mode and a coolant warning. The electric water pump had failed — a known issue on N55 engines after 80k miles. We replaced the pump and thermostat as a kit and pressure-tested the system before delivery.

2013 Audi Q5 2.0T

Walnut Blast Carbon Cleaning — Audi Q5 2.0T

Before

Audi 2.0T intake valves caked black with carbon buildup

After

Same intake valves after walnut shell blasting — clean and shiny

Customer complained of misfires and rough idle that came and went. Intake valves were caked with carbon — a classic problem on direct-injection TFSI engines. We walnut-blasted the valves and the engine runs like new.

2008 Subaru Outback 2.5i

Head Gasket Replacement — Subaru Outback

Before

Subaru EJ25 head gasket with visible coolant tracking between cylinders

After

Subaru engine reassembled with new MLS head gaskets, timing belt, and water pump

Sweet coolant smell and a slow drop in coolant level — classic 2.5L EJ head gasket failure. We resurfaced the heads, replaced both head gaskets with multi-layer steel, and refreshed the timing belt and water pump in the same job.

2012 VW Tiguan 2.0T

Timing Chain Tensioner — VW Tiguan TSI

Before

Stretched VW timing chain with worn tensioner removed from engine

After

New OE timing chain, tensioner, and guides ready for installation

P0016 camshaft correlation code with a noisy cold start. The timing chain tensioner had failed — a documented problem on early EA888 Gen 2 engines. Caught before catastrophic damage. Replaced chain, tensioner, and all guides.

2010 Mercedes-Benz E550

Airmatic Strut Rebuild — Mercedes E-Class

Before

Worn Mercedes Airmatic strut leaking air after removal

After

New Mercedes Airmatic struts installed and ride height calibrated

Customer reported the car sagging overnight and a rough ride. Both front airmatic struts had developed slow leaks. We replaced with quality OE-equivalent struts and recalibrated ride height with Star Diagnosis.

2009 Lexus RX350

2GR-FE Water Pump — Lexus RX350

Before

Toyota 2GR-FE water pump with visible coolant weeping from weep hole

After

New OE water pump installed on Lexus RX350 V6 engine

Caught a tiny coolant weep during a routine inspection. The 2GR-FE V6 water pump is a known slow-leaker. Replaced preventively before it failed on the highway, saved the customer a tow and a much bigger repair.

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